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FAQ
Frequently asked questions
Yes! Please note, all hat sales are final unless there is a defect with the product. Returns due to damage or for exchange can be made up to 14-days after the purchase date. To initiate a return, please contact us at abbey@bloomoutdoorscompany.com for detailed instructions. Items sent back to us without first requesting a return will not be accepted. To be eligible for a return, your item must be in its original form of packaging, and condition, tags attached, unworn and unused. Shipping costs are nonrefundable and customers are responsible for return shipping fees. A receipt or proof of purchase is required. Upon approval of your return, we will send you a return shipping label and instructions on how to send your package to us. Once the returned product is received, inspected, and qualifies, a refund for the purchase price minus the shipping cost will be issued to your original method of payment. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.
Exchanges
The fastest way to ensure you get what you want is to return the item you have by following the return guidelines above. Once the return is accepted, a refund will be issued. You will need to make a separate purchase for the new item of choice.
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